Rokiah Mahmud
A total of 174 participants have completed a two-day training aimed at promoting Islamic tourism in Brunei Darussalam.
The ‘Islamic Values on Customer Service Training for Tourism Industry in Brunei Darussalam’ was organised by the Ministry of Primary Resources and Tourism (MPRT) through the Tourism Development Department, in collaboration with SEAMEO Regional Centre for Vocational and Technical Education and Training (Voctech), and the Religious Teachers University College of Seri Begawan (KUPU SB).
Dean of Syariah Faculty of KUPU SB Dr Haji Noralizam bin Haji Aliakbar, Manager of Training Development and Professional at SEAMEO Voctech Norhayati Cynthia binti Abdullah and officers from the department facilitated the training. Participants, comprising restaurant owners and managers as well as government officials, were taught the basics of customer service in accordance with Islamic principles and guidelines; and got to sharpen their service-delivery-orientated skills. Discussions were also held on the respectful handling of tourists, adapting to Brunei culture, ensuring top-notch services from start to end, and the aspects of cleanliness and safety.
