| Azlan Othman |
ROYAL Brunei Airlines (RB) launched an enhanced Royal Brunei Holidays (RBH) website which encompasses 24/7 online dynamic planning and bundling of holiday products.
Present as the guest of honour was Wardi bin Haji Mohammad Ali, the Acting Permanent Secretary at the Ministry of Primary Resources and Tourism.
With just a few clicks, RB’s online guests will be able to plan and purchase entire holiday products – including flights, accommodation, tours and transport in Brunei and RB destinations – in one convenient place, along with instant confirmation, eliminating the hassle of going through too many websites to plan and book their holiday needs.
With the user-friendly nature of the website on all devices, guests will relish the option of managing their bookings in the comfort of their own homes, at any time of the day, 365 days a year.
The RB customer call centre will also be available 24/7, to provide assistance.
The enhanced website provides Bruneians and expatriates with a great variety of choices for their holidays within the RB network. With the ease of searching for the hotels, tours and transfers and making the bookings on one website, RB plans to enrich customer experience, while being in a position to send personalised offerings to each of the guests.
In addition, RB is also seeking to promote awareness of what Brunei has to offer by making as many Brunei hotels, tours and transfers available online. “The refreshed and powerful Royal Brunei Holidays is a great platform to showcase all our destinations and offerings to Bruneians and expats living in Brunei, and provide them with opportunities to get real value for money deals,” said Karam Chand, the CEO of RB, during the launch.
“This digital platform allows us to create greater awareness, and help market Brunei as a tourist destination. Many of our local business partners such as hoteliers will have the opportunity to distribute their products globally, 24/7.
“With the ease of distributing and booking tickets, hotels and tours in Brunei, we are very positive that the new Online Holidays platform will assist in boosting tourism to Brunei, and help us to reach the visitor arrival objective of 451,000 tourists by 2020.”
Meanwhile, Wardi said that the RBH website will complement the arrival of tourists to the Sultanate, by making bookings much easier.
“Tourism supports the national agenda, especially during the celebrations for the Golden Jubilee, where I am given to understand that most of the hotels are fully booked for the occasion,” he said. “With only two months to go before the tourism festival in December, this will definitely support tourist arrivals to the Sultanate.”
During the development of its new RBH website, RB received support and input from major stakeholders such as Brunei Tourism Board, tour operators, hoteliers and its technology partners, Cozmo and Amadeus.
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