| Azlan Othman |
DST Communications Sdn Bhd has become the first company in Brunei Darussalam to be awarded the prestigious ISO/IEC 20000-1:2011.
The certification was presented to DST in a ceremony attended by the guest of honour Minister of Finance II Dato Seri Setia Dr Awang Haji Mohd Amin Liew bin Abdullah. Also in attendance were Acting Managing Director of Brunei Investment Agency (BIA) Haji Sofian bin Haji Mohammad Jani and Chief Executive Officer of DST Haji Suhaimi bin Haji Hussain.
ISO20000 is the international standard that helps organisations benchmark how they deliver services as well as measure service performance to attain and maximise customers’ satisfaction.
DST’s mobile telephone service offerings to its customers have undergone a major transformation since its establishment in 1995. From its first analogue AMPS system to today’s digital 4G network, DST has diversified its service offerings not only to its customers but also the corporate community in the country.
In a speech, Assistant General Manager for Group IT Services Amir bin Pehin Datu Pekerma Bijaya Colonel (Rtd) Dato Paduka Haji Hussin said, “Achieving this prestigious certification proves that the company not only conforms to the information technology best practices but also now operates with a recognised international standard. It strongly portrays DST’s commitments to continuously improve the quality of its service offerings to retain its position as the leading Info-com provider.
Haji Suhaimi received the ISO/IEC 20000-1:2011 Recognition Award on behalf of DST, while Assistant General Manager for Group IT Services received the ISO/IEC 20000-1:2011 Certification Award.
Also during the ceremony, an award for the first Certified Information Systems Security Professional (CISSP) in Brunei Darussalam was presented to one of DST’s staffer Muhammad Azizul Amir bin Pehin Orang Kaya Pendikar Alam Dato Paduka Seri Haji Hasrin. CISSP is a leading industry certification in the field of IT security and is awarded to professionals exhibiting a high level of knowledge and competency in the areas of information security.
All awards were presented by a representative of APMG International, one of the leading accreditation agencies in the world.