| Achong Tanjong |
THE Postal Services Department of the Ministry of Communications is making efforts to improve the quality of the department’s services and products. These efforts include the introduction of the ‘Facilitator Application’ and the ‘Customer Management Systems’ to provide value-added feedback and services to customers.
This was revealed by Acting Postmaster General Haji Hairul Mohd Daud bin Haji Abdul Karim at a press conference at Brutrack Room, Block D of the General Post Office in the capital yesterday.
He said the department introduced the BruTrack Application System, a postal tracking app system, in early January allowing customers to know if their items have arrived at the Mail Processing Centre (MPC) Berakas.
The types of postal products that can be tracked through the App are – Registered Properties (R), Parcel (C) and EMS SpeedPost (E).
He added that to improve the efficiency of BruTrack, the public is advised to download the BruTrack App from the AppStore or Google Play Store.
Over a thousand subscribers have downloaded the application since it was introduced. “It is hoped the number will increase in the near future,” he said.
The department advised customers to provide their telephone numbers on their postal items and correct address to ensure postal delivery at the designated time.
The department also provides the Customer Relationship system through Services Counter at MPC where customers can make enquiries or complaints through its Customer Service Centre at 2380481, call or WhatsApp at +673871102, email cscpost@post.gov.bn or through Instagram at @post_brunei during office hours.
The department also announced that card or letter duplication of goods is no longer issued at the Customer Service Centre. Customers can now collect their items based on information from BruTrack.
Another product is the ‘Installation of Post Box’ at home or building through post office branches.
Private Post Box (PO Box) or Locked Bag makes it easier for the public and companies to collect their mail at any time.
Corporate Mail and EMS SpeedPost for international and local express mail ensure speedy delivery of Premium Mail Express.
Through the Space Rental Services, the department offers empty space, building and potential lands for rent for Insurance Counter Service, installation of ATM machine or for the setting up of public-private-partnership (PPP) companies.