Izah Azahari
Royal Brunei Airlines (RB) is the winner of the 2020 World’s Leading Cabin Crew by the 27th annual World Travel Awards (WTA) held virtually on November 27, marking an incredible accomplishment for the airline’s cabin crew, to be ranked ahead of world-class airlines.
This was shared by Minister at the Prime Minister’s Office and Minister of Finance and Economy II Dato Seri Setia Dr Awang Haji Mohd Amin Liew bin Abdullah in his capacity as Chairman of RB Board of Directors during his welcoming remarks at the RB Cabin Crew Appreciation Ceremony at the Royal Berkshire Hall of the Royal Brunei Polo and Riding Club yesterday.
“Today we celebrate an incredible achievement by our cabin crew on the global stage. World’s Leading Cabin Crew Award to RB shows what can be achieved with clear vision and through hard work,” said the minister.
The minister said, “They have set industry standards for the services they provide to millions of RB guests by carrying the embodiment of our Bruneian culture of warm hospitality at the heart of everything they do. RB’s cabin crew and other frontliners have helped us achieve this and other notable awards including Skytrax 4-star rating and top 70 airline in the world. RB’s cabin crew are great ambassadors for the country.”
He said that throughout RB’s 46 years of establishment, the national carrier has brought pride to the country; Being crowned the winner of World’s Leading Cabin Crew brings joy to all Bruneians.
Clik here to view.
Clik here to view.
Clik here to view.
He added that RB will continue to improve its competitiveness and travel experience for guests as they navigate through these challenging times and support economic vitality with the connectivity RB provides.
“Our hearty congratulations to all RB’s cabin crew and cabin services team. A well-deserved recognition for your exceptional service,” Dato Seri Setia Dr Awang Haji Mohd Amin Liew added.
Meanwhile in a video message, RB’s Chief Executive Officer Karam Chand said the award of the World’s Leading Cabin Crew and Asia’s Leading Cabin Crew by World Travel Awards is well earned and a reflection of RB’s service strategy and single-mindedness in establishing RB as a well-respected global brand.
“The award demonstrates that we have won the hearts and minds of our guests and travel professionals worldwide and a stamp of approval of our hard work, dedication and world class service over a number of years,” said the CEO.
Winning the World category as global leader in cabin crew, the CEO said, marks a new chapter in RB’s proud history and more recently as a boutique airline standing above the much bigger and well-resourced global airlines.
“Being a boutique airline requires us to clearly differentiate ourselves from others. There is no better way than with the Bruneian hospitality that comes from the heart combined with our service vision through the thought of the little things we do and one that cannot be duplicated by the competitors,” said the CEO.
Karam Chand also congratulated all cabin crew, cabin crew management and staff, the trainers, the project team behind the award.
“My heartfelt and sincerest gratitude to His Majesty Sultan Haji Hassanal Bolkiah Mu’izzaddin Waddaulah ibni Al-Marhum Sultan Haji Omar ‘Ali Saifuddien Sa’adul Khairi Waddien, Sultan and Yang Di-Pertuan of Brunei Darussalam, the Brunei Government and our Board for the trust and support extended to RB,” Chand said.
Also virtually congratulating RB for being voted World’s Leading Cabin Crew was World Travel Awards founder Graham E Cooke.
“The entire team possesses an incredible passion for raising inflight services to an entirely new level, and I am delighted that this has been acknowledged by both the travel trade and consumers,” said Cooke.
The event yesterday also saw the presentation of an appreciation plaque to RB Chief Operations Officer Captain Saiful Bahrin bin Bahar by the guest of honour alongside RB’s Acting CEO Nurbahriah Eliza binti Abdullah.
Also present were RB Board members and staff as well as guests.
The prestigious accolade was awarded to RB after the national carrier received the most number of votes in a worldwide poll from guests, travellers and travel professionals across the globe. As the regional winner of Asia’s Leading Cabin Crew was announced on November 3, RB progressed to the grand finale where winners of the prestigious World categories were unveiled.
This saw RB competing against 17 airlines including leaders of the industry.
The WTA brand, established in 1993, is regarded globally as the ultimate hallmark of industry excellence across all key sectors of travel, tourism and hospitality.