ROYAL Brunei Airlines (RB) announced it has been recognised as a winner in the 2018 TripAdvisor Travellers’ Choice awards for Travellers’ Choice Economy Class – Asia and Travellers’ Choice Regional Airlines – Asia.
TripAdvisor yesterday announced its winners of its annual Travellers’ Choice awards for airlines. The travel planning and booking site has highlighted the world’s top carriers are determined based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.
The reviews rate carriers on factors such as customer service, cleanliness, check-in and boarding, legroom, seat comfort, value for money, in-flight entertainment and food and beverage.
“The entire team at RB is extremely proud of this achievement. We would like to thank our guests for their continuous support and recognition of the improvements we have made in our products and services. I also would like to thank our staff for their dedication and hard work on the ground and in air that has allowed us to reach this milestone. We look forward to continuing to surprise and delight our guests and to feature among the best in the world,” said Karam Chand, CEO of RB.
“We’re thrilled to recognise the global TripAdvisor community’s favourite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences,” said Bryan Saltzburg, Senior Vice President and General Manager for TripAdvisor Flights.
“As the airline industry introduces new fare products and a widening array of in-flight offerings, consumers continue to seek out the carriers that deliver value and a quality experience. The Travellers’ Choice awards for airlines recognise the carriers that exceed passenger expectations and receive top marks from travellers.”
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